Free, nothing to bill or cancel
The Core Assessment is included with your account at no charge: there's no purchase, no subscription, no renewal, and nothing to cancel.
Checkout shows the real numbers
Your price, discounts, tax, and total come from your own checkout screen at the moment you buy. If a number somewhere else on the site differs, your checkout screen is the one that counts.
Changes are done when your account says so
An upgrade, downgrade, cancellation, or resume is finished once the payment is confirmed and your account shows the change.
Access opens when payment is confirmed
A pending charge doesn't unlock a room yet. Your access opens as soon as your payment is confirmed.
Everything you need to know, on one screen
| What you'll see | The details | If something doesn't match |
|---|---|---|
| The offer | The room or course name, what's included, how often you're billed, and whether you have a founding rate. | We stop checkout if the offer on screen isn't the current one, so you never pay for something different. |
| The money | The currency, the base price, each discount or credit, tax, and the total due today. | We stop checkout if any price, discount, or tax amount is missing or has changed, and show you fresh numbers. |
| The timing | When you're charged, when your access starts, how often you're billed, your next charge date (or how it's figured), and how long the price on screen holds. | If the price on screen has expired, or we can't show your next charge date, we stop and give you a fresh one. |
| Renewal | Whether it renews automatically, how often, for how much (or how that's figured), and any notice you'll get. | We won't start a renewing membership until the renewal and notice rules for where you live are settled. |
| Canceling and help | How to cancel, when canceling takes effect, the refund rule, how to reach Support, and what happens if a payment fails. | We don't open checkout until Support and these policies are in place for you to read. |
Each plan has its own exact terms
Monthly, annual, and founding offers each come with their own written terms and their own price. We may tell you about the annual plan we're building, but we won't charge anyone for a year until the exact amount, access period, renewal, cancellation, refund, and tax rules are settled and shown to you first.
A founding rate is a real, written promise. Its offer spells out who qualifies, the locked-in price, what staying a member without a break means, what would end the rate, whether a failed payment gets a grace period, how an upgrade or downgrade affects it, and what notice you'll get. We keep a record that you qualified and of everything that affects your rate.
See the exact cost before you say yes
- Choose the room you want to move up to and ask for a preview.
- We show what you'll pay today, your new renewal amount, the currency, and how any credit for your current plan is figured.
- You review the preview, the policies that apply, and how long the preview holds, then accept.
- We charge exactly what you accepted. If the numbers would come out different, we stop and show you a new preview instead.
- If your bank needs another step from you, your account shows the upgrade as pending until it's done.
- Your new access opens as soon as the payment is confirmed.
Know the date and what changes
Before you downgrade, we show your current room and the one you're moving to, when your paid period ends, the date the change takes effect, your new renewal amount, what will no longer be included, and what happens to any courses you bought separately. Your account shows the downgrade as scheduled once it's confirmed.
Immediate downgrades, credits, and refunds aren't part of this policy. They apply when a specific offer states them or the law requires them.
Easy to find, clear about dates
Cancel at period end
When you cancel, your membership ends at the end of the period you've already paid for, and you keep access until then. Your account shows that you canceled, the date it takes effect, and the date your access runs through. It shows the cancellation as pending until it's confirmed.
Resume before the end date
Changed your mind? Where your offer allows it, you can resume any time before your cancellation takes effect. Your account shows your current status and keeps a record that you canceled earlier.
Immediate cancellation
Canceling right away, a refund, or deleting your data right away aren't part of a standard cancellation. Each applies when a specific offer states it or the law requires it.
Cancel through Support
You can also cancel by contacting Support, and Support is open before any renewing membership can start. We reply to every support case within 2 business days, and you get a receipt for your request. Support is an extra way to cancel, never the only way when your account has its own cancel option.
If a payment fails, you'll know
Your account clearly shows where things stand: payment pending, action needed, payment failed, grace period, canceled, access ended, or back on track. How long the grace period lasts, when we retry the payment, the notices you get, your access during grace, and when a membership finally ends all come from our written billing rules and your current payment status.
If a checkout expires or fails, we don't reuse it. We close it out, release anything that was held during it, and start you on a fresh checkout.
Manage your billing in one place
From your account you can open the secure billing portal run by our payment provider. We check that it's really you before it opens, and it only ever opens on the payment provider's own site. Changes you make there show up in your account once the provider confirms them.
A record of exactly what you agreed to
When you agree to a membership, we save a record of what you saw and accepted: the offer, the term, the price, tax, and total, the renewal and cancellation terms, the policy versions, and the time. If anything changes before you finish, we show you a fresh preview and ask you to agree again.